For the first and last time, I visited Ikea in Southampton this afternoon. I booked a ‘click and collect’ pick-up and oh my, what an utter shambles it was. Hopeless uncommunicative staff moving at a glacial pace (if they are there at all – see the picture of the empty ‘click and collect’ room). They sent me an email telling you that my pick-up is ready and then, when you arrive, you have to wait, and wait, and wait, and wait. An so, goodbye Ikea, you will never see me again!