Join me as I listened for a total of over 3 hours to of ‘music on hold’ and ‘your call is important to us’ messages whilst I waited for British Airways to answer the telephone today. After a total of three hours of no reply, I gave in. British Airways, and before it BOAC and BEA, is or was something we British used to be proud of. I did get hold of one unhelpful chap from BA who dismissively gave me another number to call because I had ‘the wrong kind of Business Class ticket’ (yes, Business Class!) and the number he gave me promptly disconnected me and so I went to the back of the queue again.
Sadly… we live in changed times. Is the UK going down the tubes and taking British Airways with it? It’s certainly beginning to look like it.
British Airways – such a disappointment (and I speak as an IAG shareholder!!!!).